Notice of Non-Discrimination

NOVO Medical Group LLC

NOVO Medical Group is committed to providing quality healthcare to every patient, regardless of background. We comply with all applicable federal and state civil rights laws.

Our Commitment to Equal Care

NOVO Medical Group LLC complies with applicable federal civil rights laws and does not discriminate, exclude people, or treat them differently on the basis of:

• Race, color, or national origin
• Age
• Disability (physical or mental)
• Sex, sexual orientation, or gender identity
• Religion or creed
• Language spoken
• Immigration status

This policy applies to all programs, services, and activities provided by NOVO Medical Group, including but not limited to patient admissions, treatment, access to facilities, and employment.

Language Assistance Services

If your primary language is not English, language assistance services are available to you at no cost. We can provide:

• Qualified interpreters
• Information written in other languages

To request language assistance, please contact our office at (305) 456-6997 or email us at info@novomgp.com.

Auxiliary Aids and Services

If you have a disability, we can provide auxiliary aids and services at no cost to help you communicate effectively with us. These include:

• Qualified sign language interpreters
• Written information in accessible formats (large print, audio, other formats upon request)
• Assistance with completing forms and navigating our facilities

To request auxiliary aids or services, please contact our office. We ask that you make your request as early as possible so we can arrange the appropriate assistance.

How to File a Complaint

If you believe that NOVO Medical Group has failed to provide these services or has discriminated in any way, you may file a complaint with:

NOVO Medical Group LLC

You may file a complaint directly with our office by contacting us using the information below. We will address your concern promptly.

U.S. Department of Health and Human Services

You also have the right to file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights:

• Online: ocrportal.hhs.gov/ocr/portal/lobby.jsf
• By mail: U.S. Department of Health and Human Services, 200 Independence Avenue SW, Room 509F, HHH Building, Washington, DC 20201
• By phone: 1-800-368-1019 | TDD: 1-800-537-7697

Complaint forms are available at hhs.gov/ocr/complaints.